PRINCESS
Princess – The Beauty
About, contact and policies
About us
Princess – The Beauty is an online store for women's unstitched suit material. We sell online only, in limited designs, direct from the manufacturer.
The store is run by Princess The Beauty, a proprietorship registered under GST in India. The seller's name and address are in Contact.
Every suit is sold as unstitched fabric. Stitching is not included.
Contact us
Customer care+91 88668 80999 (call or WhatsApp)care@princessthebeauty.com
Sold byPrincess The BeautyProprietor: Priyank Ramesh GidwaniGround Floor, B-85, Sumel Business Park 2, Kankriya Road, Near Vanijya Bhavan, Ahmedabad, Gujarat 380022
Grievance officer: Priyank Ramesh Gidwani, Proprietor. To raise a concern, contact customer care by phone, WhatsApp or email.
Jenny, our AI assistant on this site, answers questions on the store page: tap "Ask Jenny" there. Her replies are automated.
Prices
The price shown on each design is the full amount you pay. It includes GST and delivery within India. Prices are in Indian rupees.
Shipping and delivery
- Delivery within India is free. We do not ship outside India.
- Orders paid by 2 pm (IST) are dispatched the same day; later orders are dispatched the next working day.
- Once a courier is booked for your parcel, the courier's name and tracking number (AWB) appear on Track my order.
- How long the courier takes after dispatch depends on your PIN code.
Returns, refunds and cancellations
No change-of-mind returns. Damaged, wrong or not-as-described items are replaced or refunded.
- To report a problem, contact customer care by WhatsApp, phone or email with your Payment ID and photos of the item. An unboxing video helps us settle a concern quickly, but it is not compulsory. Please write as soon as you notice the problem.
- A refund goes back to the payment method you paid with.
- To ask for a cancellation, contact customer care with your Payment ID.
Customer care+91 88668 80999 (call or WhatsApp)care@princessthebeauty.com
Payment
Payment is prepaid only, through our payment partner (Razorpay or Cashfree Payments; the checkout shows which one): UPI, cards and net banking. Cash on delivery is not available. Card and bank details are typed into the payment partner's own payment window; we never see or store them.
After you pay, the checkout shows an "Order confirmed" page with your Payment ID. Please keep it: it is your order reference.
Privacy
When you visit
We keep an anonymous record of each visit to the store pages and the checkout: the time, the page, the website you came from, whether you used a phone, a tablet or a computer, and your country and city, which our hosting service works out from your network address. The record holds no name, no phone number and no network (IP) address.
If you arrive through a partner's link or an advertisement, a short tag naming that link is kept in your browser for 30 days and is saved with your order if you buy, so that we know which link brought the order.
When you order
Your name, mobile number, delivery address and email (if you give one) are sent to our payment partner (Razorpay or Cashfree Payments, as shown at checkout), and are stored with the payment record of your order. We use them to take the payment, to book the courier and deliver your parcel, and to answer questions about your order. They are passed to Shiprocket, our courier booking partner, and to the courier that carries your parcel.
Our store team receives an email about each paid order with the items, the amount and the city, state and PIN code it goes to. That email carries no name, phone number or street address.
What stays in your browser
These are kept only in your own browser, on your device:
- your bag and the designs you saved;
- your choice to pause the moving strips on the store pages;
- your name and mobile number, if you use Login;
- your checkout details, if you tick "Remember my details on this device";
- the Payment ID, items and amount of your last order, so that the "Order confirmed" page and Track my order can show them again.
To remove them, log out, leave the "Remember" box unticked at your next order, or clear this site's data in your browser.
The AI assistant
Questions you type to Jenny, including any Payment ID and mobile number you type there, are sent to an AI service to write the reply; that service may process them outside India. We do not keep your chats. When you give a Payment ID and mobile number, the assistant reads that order's payment record to answer you.
Track my order
The Payment ID and mobile number you enter are checked against the payment record of that order. The page shows the payment status, the items and the courier details; it never shows a name or an address.
Affiliate applications
If you apply to the affiliate programme, the details you type (your name, WhatsApp number, where you will share, and any city, email or note) are emailed to our store team. We use them only to review your application and to contact you about it.
Other services
Our pages are delivered by Cloudflare, the lettering by Google Fonts and the payment window by our payment partner (Razorpay or Cashfree Payments). As with any website, these services see your network (IP) address when your browser asks them for a page, a font or the payment window. Cloudflare also counts page views for us with its Web Analytics script, which sets no cookies.
Your questions and requests
For any question about your details, or to ask us to correct or delete them, write to customer care:
Terms and conditions
By ordering you confirm that the delivery details you give are correct. Colours can look slightly different on different screens. Model pictures marked "AI styling preview" show how the fabric may look once stitched; you receive unstitched fabric. Designs are available while stocks last. These terms are governed by the laws of India.
Track my order
Enter your Payment ID and the mobile number you gave at checkout to see your payment and courier status.
Affiliate programme
Creators, bloggers and anyone who can recommend our suits to their own audience can apply for a personal link and earn a commission on orders placed through it. The commission rate and the payout terms are shared on approval.
If you reach us through a partner's link, the partner may earn a commission on your order. The price you pay is the same.